Hitesh Dahiya is Head of Business Development at CHP and taking care of US Engagements.
He is a seasoned Healthcare Professional with over 9 years of experience in Healthcare Operations and Provider management. With a strong and thorough knowledge of Global Healthcare and Risk Mitigation, Hitesh has expertise in Healthcare Service Delivery, contracts management & renewals along with Client Relationships & Engagements.
Prior to joining CHP, Hitesh was working with International SOS, the world’s largest medical and travel security services firm with two-thirds of the Fortune Global 500 companies as clients. He was leading a team of healthcare professionals working in the capacity of operations supervisor ensuring operations continuity, achieving service delivery targets, handling grievances & performing service recovery whenever required.
Hitesh has deep knowledge of the International Healthcare Industry & thorough understanding of Healthcare Service Delivery. An expert in healthcare, Hitesh has led multiple short- and long-term projects for improving the quality standards and achieving 100 % customer satisfaction.
Playing a key role in the successful completion of International SOS`s ISO Audit for 9001 2015 certification and General Data Protection Regulation (GDPR) Audit, he did facilitate Internal company operations Audits on various occasions. Being an advocate of Sustainable Universal Healthcare his views and advice on making quality healthcare affordable & accessible to people have been crucial for corporations/organizations in adopting customer/patient-focused projects and business practices.
A graduate of Life Sciences, Hitesh holds a master’s degree in environmental sciences from Maharishi Dayanand University, Haryana.